This study aims to examine the cross-cultural similarities and differences in the use of rapport management strategies (rapport enhancement, rapport maintenance, rapport neglect, and rapport challenge) in the complaints during service encounters based on Spencer Oatey’s (2008) model. To this end, 90 participants (30 Persian native speakers, 30 Iranian EFL (English as a foreign language) learner...

Using Spencer-Oatey’s (2004, 2008) Rapport Management approach, this study was conducted to elicit the reprimanding response behavior of native Persian speakers and EFL Learners. The participants of this study were 30 native Persian speakers and 60 EFL learners. To fulfill the purposes of this study, a six-binary situation Interactive Discourse Completion (IDCT) Task was utilized. Emotion Liker...

Using Spencer-Oatey’s (2004, 2008) Rapport Management approach, this study was conducted to elicit the reprimanding response behavior of native Persian speakers and EFL Learners. The participants of this study were 30 native Persian speakers and 60 EFL learners. To fulfill the purposes of this study, a six-binary situation Interactive Discourse Completion (IDCT) Task was utilized. Emotion Liker...

This work focuses on data-driven discovery of the temporally cooccurring and contingent behavioral patterns that signal high and low interpersonal rapport. We mined a reciprocal peer tutoring corpus reliably annotated for nonverbals like eye gaze and smiles, conversational strategies like self-disclosure and social norm violation, and for rapport (in 30 second thin slices). We then performed a ...

Rapport plays an important role during communication because it can help people understand each other’s feelings or ideas and leads to a smooth communication. Computational rapport model has been proposed based on theory in [36]. But there lacks solid verification. In this paper, we apply structural equation model (SEM) to the theoretical model on both dyads of friend and stranger. The results ...

This qualitative study aimed to develop a model of classroom management strategy for Iranian English as a foreign language learners. To tap into this matter, some face to face and focus group interviews as well as real observations were performed. Twenty-six students including various proficiency levels from four different provinces participated in the face to face and focus group interviews. A...

UNLABELLED BACKGROUND The management of background corticosteroid therapy in rheumatology clinical trials poses a major challenge. We describe the consensus methodology used to design an algorithm to standardize changes in corticosteroid dosing during the Randomized Placebo Phase Study of Rilonacept in Systemic Juvenile Idiopathic Arthritis Trial (RAPPORT). METHODS The 20 RAPPORT site prin...

Researchers have recently investigated the efficacy of different strategies for recovering from service failure. This paper reports two studies that test the effects of a reactive recovery strategy (compensation) and a proactive strategy (establishing prior rapport between service provider and customer). These strategies, plus aspects of the service problem, were manipulated using written scena...